📝 ESTILO MÚLTIPLA ESCOLHAS
🔹 8 MCQs (Multiple Choice Questions)
🔹Four-Option Question.
❑ TEXTO:The new phone call etiquette(A nova etiqueta ao telefone)🔎Possíveis traduções:“A nova etiqueta das ligações telefônicas”“A nova etiqueta ao telefone”“As novas regras de etiqueta para ligações”“A nova etiqueta das chamadas telefônicas”“O novo protocolo para ligações telefônicas” (mais formal)
Phone calls have been around for 147 years, the
iPhone 16 years and FaceTime video voice mails about a
week.
Not surprisingly, how we make calls has changed
drastically alongside advances in technology.
Now people
can have conversations in public on their smartwatches, see
voice mails transcribed in real time and dial internationally
midday without stressing about the cost.
The phone norms also change quickly, causing some
people to feel left behind or confused.
The unwritten rules
of chatting on the phone differ wildly between generations,
leading to misunderstandings and frustration on all sides.
We spoke to an etiquette expert and people of all
ages about their own phone pet peeves to come up with the
following guidance to help everyone navigate phone calls in
2023.
These will vary depending on your relationship, your
age and the context of the call.
The closer you are to
someone, the less the rules apply.
Go ahead, FaceTime your
mom with no warning while brushing your teeth.
Tips to help you be a better phone caller:
Voice mails are an artifact of the days before text
messages.
If you have information that needs to be
communicated in an accurate, timely manner, you’re far
better off putting it into writing as a text or email.
The exceptions for the no-voice-mail rule are calling
people who would love to hear your voice no matter what
you’re saying, or sharing some kind of audio experience.
Think besties and immediate family members singing happy
birthday, a dispatch from friends at a Taylor Swift concert or
a simple “I love you.”
If you have a long juicy story you want to tell,
consider sending it in a voice memo instead. It’s the best
medium for a monologue.
Calling someone without warning can feel stressful to
the recipient.
Instead, text them ahead of time to ask if
they’re free to talk now, if they can you call when they’re
free, or if they can pick a time they’d like to chat.
If it’s
someone you call regularly, find out what their ideal times
are, like after work or only on Sunday afternoons.
Wording and context are key for these pre-call texts.
A simple “call me” text can feel urgent and make someone
think there’s an emergency.
Clarify if it’s urgent or just to
catch-up.
If it’s about a specific topic, mention it in the text
what it is you’d like to talk about so they can be prepared.
These steps are especially necessary for video calls.
Catching someone on video at an unexpected time can be
embarrassing for all involved.
You should almost never start
a FaceTime or other video call without warning.
You don’t need to answer the phone.
The
responsibility isn’t only on the person dialing. Just because
someone is calling you out of the blue does not mean you
have to pick up.
If you’re in a restaurant, using the bathroom
or in a meeting, mute the call and get back to them at a
convenient time.
“We all have control of our phones and can
decide if it’s the right time to answer it,” said Lizzie Post,
etiquette expert and co-president at the Emily Post Institute.
To be even more polite, send them a text.
Smartphones will let you send an automated text response
when you can’t answer.
Many things don’t need to be a phone call at all.
When you’re trying to decide on the best method of
communication, consider what it is you want to say.
Anything requiring nuance like opinions or emotional
matters are best done over the phone, including arguments,
catching up or connecting on a personal level.
Factual
updates, coordinating plans or anything that is more cut and
dried often work best in writing.
If something is complicated
and will drag on too long as a text chain, go ahead and ask if
they can talk.
“Nobody has a good fight via text message,” says
Post.
“I get that sometimes it feels better to fight via text
because you’re not actually confronting the person, but you
get through it a lot faster on the phone.”
If someone doesn’t answer your call, do not hang up
and immediately call them again.
If they have not responded
to your text about the call they missed, do not send them an
email about it.
If it is an emergency, clearly state that right
away in a text message.
Voice mails are dead. Long live the video voice mail.
Apple recently introduced a new feature in its iOS 17 update
that lets you leave a video message when someone doesn’t
answer your FaceTime call.
It’s silly and fun and should be
used that way, but keep in mind not everyone will find them
delightful.
It’s generally considered bad form to use
speakerphone in public.
Whether it’s a regular call, video call
or smartwatch call, use headphones or save it for later.
Headphones only solve half of the problem, however, as
people still have to hear your side of the conversation.
If
you’re in a crowded area, like an office or store, be aware of
other people’s personal space and your own volume.
Video calls in public are also a sensitive issue.
There
are strangers around you who did not consent to being on
camera, and they might also see something they’re not
supposed to on your screen. Frame your shots accordingly.
Phone calls aren’t dead!
While hopping on the phone may
be less common or involve more planning than it used to,
it’s still a wonderful way to communicate.
Talking to a
person in real time can strengthen relationships, improve
mental health and lessen loneliness. 🔗Adapted from: https://www.washingtonpost.com/2023/09/25/78. According to the text, conversations on the telephone
can, among other aspects, A) cause anxiety and boost mental conditions. B) reduce solitude and enhance mind health. C) break relationships and spread hatred. D) decrease mental health and disturb the working place.💡 GABARITO 🄱 According to the text, conversations on the telephone can, among other aspects,Segundo o texto, as conversas telefônicas podem, entre outros aspectos, A) ❌cause anxiety and boost mental conditions. 📌Análise: O texto não fala que ligações causam ansiedade; pelo contrário, diz que podem melhorar a saúde mental.B) ✅reduce solitude and enhance mind health.📌Análise: Confirmado pelo trecho :🔹"[...] Talking to a person in real time can strengthen relationships, improve mental health and lessen loneliness."(Conversar com alguém em tempo real pode fortalecer os relacionamentos, melhorar a saúde mental e reduzir a solidão.)🔍 Expressões relevantes:🔹"Talking to a person" → "Conversar com alguém". Uso do gerúndio em inglês para indicar a ação em geral. Em português, usamos o infinitivo impessoal ("conversar") para dar a ideia de hábito ou generalidade. "Alguém" soa mais natural do que "uma pessoa" neste contexto.🔹"in real time" → "em tempo real". Tradução consagrada e de uso corrente em português. Mantém o sentido tecnológico e de imediatismo da expressão.🔹"can strengthen relationships" → "pode fortalecer os relacionamentos". "Strengthen" → "fortalecer" (equivalência direta). Uso do artigo definido "os" em português para generalização (algo comum quando falamos de "relacionamentos" em sentido amplo).🔹"improve mental health" → "melhorar a saúde mental". Expressão fixa em português: "saúde mental".🔹"Improve" → "melhorar".🔹"Lessen" pode ser traduzido como "diminuir", "atenuar" ou "reduzir". "Reduzir a solidão" é a forma mais natural e comum em textos.C) ❌break relationships and spread hatred.📌Análise:Não há menção a “espalhar ódio” ou destruir relacionamentos. D) ❌decrease mental health and disturb the working place.📌Análise: O texto reforça o oposto: telefone fortalece relacionamentos e melhora a saúde mental.
79. When considering the use of speakerphone amongst
other people, the author of the text makes the point against
it and argues that headphones, instead, could be used, but
that would be only a partial solution because A) others would still hear one part of the talk. B) strangers could interfere in the discussion. C) the speaker might be in danger, revealing too much. D) the caller might become the object of memes. 💡 GABARITO 🄰 When considering the use of speakerphone amongst other people, the author of the text makes the point against it and argues that headphones, instead, could be used, but that would be only a partial solution because(Ao considerar o uso do viva-voz na presença de outras pessoas, o autor do texto se posiciona contra ele e argumenta que, em vez disso, poderiam ser usados fones de ouvido, mas isso seria apenas uma solução parcial porque …) A) ✅others would still hear one part of the talk.🔹Correta → “Outras pessoas ainda ouviriam uma parte da conversa.”📌Análise → Exatamente o que o texto diz: mesmo com fones, as pessoas ao redor ainda escutam a sua parte da conversa.🔹"[...] It’s generally considered bad form to use speakerphone in public. Whether it’s a regular call, video call or smartwatch call, use headphones or save it for later. Headphones only solve half of the problem, however, as people still have to hear your side of the conversation."(De modo geral, é considerado de mau tom usar o viva-voz em público. Seja numa ligação comum, chamada de vídeo ou pelo smartwatch, use fones de ouvido ou deixe para depois. No entanto, os fones só resolvem metade do problema, já que as pessoas ainda têm que ouvir o seu lado da conversa.)🔎 Expressões e estruturas importantes:🔹It’s generally considered bad form → “É considerado de mau tom”. 🔹"bad form" é expressão idiomática que significa “falta de educação”, “má conduta social”, “indelicadeza”.🔹to use speakerphone in public → “usar o viva-voz em público”. speakerphone = função de viva-voz.🔹Whether it’s a regular call, video call or smartwatch call → “Seja numa ligação comum, chamada de vídeo ou pelo smartwatch”. Estrutura de alternância (whether... or...) indicando equivalência entre as opções.🔹use headphones or save it for later → “use fones de ouvido ou deixe para depois”🔹"save it for later" = “deixar para outra hora”.🔹Headphones only solve half of the problem → “os fones só resolvem metade do problema”. Estrutura comparativa/limitativa (only half).🔹as people still have to hear your side of the conversation → “já que as pessoas ainda têm que ouvir o seu lado da conversa”🔹your side of the conversation = “a sua parte da conversa”. B) ❌strangers could interfere in the discussion. C) ❌the speaker might be in danger, revealing too much. D) ❌the caller might become the object of memes.
80. When calling a person who does not answer, the
suggestion presented in the text is that the caller A) keep calling again and again. B) immediately send text messages. C) send a text message when the matter is urgent.
D) send an email or voice mail. 💡 GABARITO 🄲 When calling a person who does not answer, the suggestion presented in the text is that the caller A) ❌keep calling again and again. B) ❌immediately send text messages. C) ✅send a text message when the matter is urgent. D) ❌send an email or voice mail.
81. As to the question of choosing the appropriate form to
communicate with someone, the author states that things
like arguments and personal matters, on one side, and plans
and facts, on the other side, require, respectively, A) phone calls and voice mail. B) phone calls and text messages. C) text messages and phone calls. D) text messages and video calls.💡 GABARITO 🄱 As to the question of choosing the appropriate form to communicate with someone, the author states that things like arguments and personal matters, on one side, and plans and facts, on the other side, require, respectively, A) ❌phone calls and voice mail. B) ✅phone calls and text messages. C) ❌text messages and phone calls. D) ❌text messages and video calls.
82. It is stated in the text that the way people make calls
has gone through great changes with the evolution of
technology. In relation to calls from one country to another,
one aspect that is highlighted is how different it has become
in terms of A) speed. B) price. C) sound. D) image.💡 GABARITO 🄱 It is stated in the text that the way people make calls has gone through great changes with the evolution of technology. In relation to calls from one country to another, one aspect that is highlighted is how different it has become in terms of A) ❌speed. B) ✅price. C) ❌sound. D) ❌image.
83. Besides talking to an expert on etiquette, the author
mentions that other groups of individuals provided
information for the writing of the guiding tips presented in
the text, who were A) some world-renowned journalists. B) information technology professionals. C) people from diverse social classes. D) people from all different age groups.💡 GABARITO 🄳 Besides talking to an expert on etiquette, the author mentions that other groups of individuals provided information for the writing of the guiding tips presented in the text, who were A) ❌some world-renowned journalists. B) ❌information technology professionals. C) ❌people from diverse social classes. D) ✅people from all different age groups.
84. As to the rapid changes in the implicit rules/norms of
phone communication, some people may feel bewildered
and misunderstood, and this frequently happens when there
is a A) generation gap. B) diverse level of schooling. C) social class distinction. D) racial intermingling.💡 GABARITO 🄰 As to the rapid changes in the implicit rules/norms of phone communication, some people may feel bewildered and misunderstood, and this frequently happens when there is a A) ✅generation gap. B) ❌diverse level of schooling. C) ❌social class distinction. D) ❌racial intermingling.
85. The author argues that among all forms of phone
communication, the one that can be a frequent cause of
embarrassment to the individuals involved is A) public voice messages. B) late night voice messages. C) out of the blue phone calls. D) unexpected video calls.💡 GABARITO 🄳 The author argues that among all forms of phone communication, the one that can be a frequent cause of embarrassment to the individuals involved is A) ❌public voice messages. B) ❌late night voice messages. C) ❌out of the blue phone calls. D) ✅unexpected video calls.
❑ TEXTO:
The new phone call etiquette
(A nova etiqueta ao telefone)
🔎Possíveis traduções:
“A nova etiqueta das ligações telefônicas”
“A nova etiqueta ao telefone”
“As novas regras de etiqueta para ligações”
“A nova etiqueta das chamadas telefônicas”
“O novo protocolo para ligações telefônicas” (mais formal)
Phone calls have been around for 147 years, the
iPhone 16 years and FaceTime video voice mails about a
week.
Not surprisingly, how we make calls has changed
drastically alongside advances in technology.
Now people
can have conversations in public on their smartwatches, see
voice mails transcribed in real time and dial internationally
midday without stressing about the cost.
The phone norms also change quickly, causing some
people to feel left behind or confused.
The unwritten rules
of chatting on the phone differ wildly between generations,
leading to misunderstandings and frustration on all sides.
We spoke to an etiquette expert and people of all
ages about their own phone pet peeves to come up with the
following guidance to help everyone navigate phone calls in
2023.
These will vary depending on your relationship, your
age and the context of the call.
The closer you are to
someone, the less the rules apply.
Go ahead, FaceTime your
mom with no warning while brushing your teeth.
Tips to help you be a better phone caller:
Voice mails are an artifact of the days before text
messages.
If you have information that needs to be
communicated in an accurate, timely manner, you’re far
better off putting it into writing as a text or email.
The exceptions for the no-voice-mail rule are calling
people who would love to hear your voice no matter what
you’re saying, or sharing some kind of audio experience.
Think besties and immediate family members singing happy
birthday, a dispatch from friends at a Taylor Swift concert or
a simple “I love you.”
If you have a long juicy story you want to tell,
consider sending it in a voice memo instead. It’s the best
medium for a monologue.
Calling someone without warning can feel stressful to
the recipient.
Instead, text them ahead of time to ask if
they’re free to talk now, if they can you call when they’re
free, or if they can pick a time they’d like to chat.
If it’s
someone you call regularly, find out what their ideal times
are, like after work or only on Sunday afternoons.
Wording and context are key for these pre-call texts.
A simple “call me” text can feel urgent and make someone
think there’s an emergency.
Clarify if it’s urgent or just to
catch-up.
If it’s about a specific topic, mention it in the text
what it is you’d like to talk about so they can be prepared.
These steps are especially necessary for video calls.
Catching someone on video at an unexpected time can be
embarrassing for all involved.
You should almost never start
a FaceTime or other video call without warning.
You don’t need to answer the phone.
The
responsibility isn’t only on the person dialing. Just because
someone is calling you out of the blue does not mean you
have to pick up.
If you’re in a restaurant, using the bathroom
or in a meeting, mute the call and get back to them at a
convenient time.
“We all have control of our phones and can
decide if it’s the right time to answer it,” said Lizzie Post,
etiquette expert and co-president at the Emily Post Institute.
To be even more polite, send them a text.
Smartphones will let you send an automated text response
when you can’t answer.
Many things don’t need to be a phone call at all.
When you’re trying to decide on the best method of
communication, consider what it is you want to say.
Anything requiring nuance like opinions or emotional
matters are best done over the phone, including arguments,
catching up or connecting on a personal level.
Factual
updates, coordinating plans or anything that is more cut and
dried often work best in writing.
If something is complicated
and will drag on too long as a text chain, go ahead and ask if
they can talk.
“Nobody has a good fight via text message,” says
Post.
“I get that sometimes it feels better to fight via text
because you’re not actually confronting the person, but you
get through it a lot faster on the phone.”
If someone doesn’t answer your call, do not hang up
and immediately call them again.
If they have not responded
to your text about the call they missed, do not send them an
email about it.
If it is an emergency, clearly state that right
away in a text message.
Voice mails are dead. Long live the video voice mail.
Apple recently introduced a new feature in its iOS 17 update
that lets you leave a video message when someone doesn’t
answer your FaceTime call.
It’s silly and fun and should be
used that way, but keep in mind not everyone will find them
delightful.
It’s generally considered bad form to use
speakerphone in public.
Whether it’s a regular call, video call
or smartwatch call, use headphones or save it for later.
Headphones only solve half of the problem, however, as
people still have to hear your side of the conversation.
If
you’re in a crowded area, like an office or store, be aware of
other people’s personal space and your own volume.
Video calls in public are also a sensitive issue.
There
are strangers around you who did not consent to being on
camera, and they might also see something they’re not
supposed to on your screen. Frame your shots accordingly.
Phone calls aren’t dead!
While hopping on the phone may
be less common or involve more planning than it used to,
it’s still a wonderful way to communicate.
Talking to a
person in real time can strengthen relationships, improve
mental health and lessen loneliness.
🔗Adapted from: https://www.washingtonpost.com/2023/09/25/
78. According to the text, conversations on the telephone
can, among other aspects,
A) cause anxiety and boost mental conditions.
B) reduce solitude and enhance mind health.
C) break relationships and spread hatred.
D) decrease mental health and disturb the working place.
💡 GABARITO 🄱
According to the text, conversations on the telephone can, among other aspects,
Segundo o texto, as conversas telefônicas podem, entre outros aspectos,
A) ❌cause anxiety and boost mental conditions.
📌Análise: O texto não fala que ligações causam ansiedade; pelo contrário, diz que podem melhorar a saúde mental.
B) ✅reduce solitude and enhance mind health.
📌Análise: Confirmado pelo trecho :
🔹"[...] Talking to a person in real time can strengthen relationships, improve mental health and lessen loneliness."(Conversar com alguém em tempo real pode fortalecer os relacionamentos, melhorar a saúde mental e reduzir a solidão.)
🔍 Expressões relevantes:
🔹"Talking to a person" → "Conversar com alguém". Uso do gerúndio em inglês para indicar a ação em geral. Em português, usamos o infinitivo impessoal ("conversar") para dar a ideia de hábito ou generalidade. "Alguém" soa mais natural do que "uma pessoa" neste contexto.
🔹"in real time" → "em tempo real". Tradução consagrada e de uso corrente em português. Mantém o sentido tecnológico e de imediatismo da expressão.
🔹"can strengthen relationships" → "pode fortalecer os relacionamentos". "Strengthen" → "fortalecer" (equivalência direta). Uso do artigo definido "os" em português para generalização (algo comum quando falamos de "relacionamentos" em sentido amplo).
🔹"improve mental health" → "melhorar a saúde mental". Expressão fixa em português: "saúde mental".
🔹"Improve" → "melhorar".
🔹"Lessen" pode ser traduzido como "diminuir", "atenuar" ou "reduzir". "Reduzir a solidão" é a forma mais natural e comum em textos.
C) ❌break relationships and spread hatred.
📌Análise:Não há menção a “espalhar ódio” ou destruir relacionamentos.
D) ❌decrease mental health and disturb the working place.
📌Análise: O texto reforça o oposto: telefone fortalece relacionamentos e melhora a saúde mental.
79. When considering the use of speakerphone amongst
other people, the author of the text makes the point against
it and argues that headphones, instead, could be used, but
that would be only a partial solution because
A) others would still hear one part of the talk.
B) strangers could interfere in the discussion.
C) the speaker might be in danger, revealing too much.
D) the caller might become the object of memes.
💡 GABARITO 🄰
When considering the use of speakerphone amongst other people, the author of the text makes the point against it and argues that headphones, instead, could be used, but that would be only a partial solution because
(Ao considerar o uso do viva-voz na presença de outras pessoas, o autor do texto se posiciona contra ele e argumenta que, em vez disso, poderiam ser usados fones de ouvido, mas isso seria apenas uma solução parcial porque …)
A) ✅others would still hear one part of the talk.
🔹Correta → “Outras pessoas ainda ouviriam uma parte da conversa.”
📌Análise → Exatamente o que o texto diz: mesmo com fones, as pessoas ao redor ainda escutam a sua parte da conversa.
🔹"[...] It’s generally considered bad form to use speakerphone in public. Whether it’s a regular call, video call or smartwatch call, use headphones or save it for later. Headphones only solve half of the problem, however, as people still have to hear your side of the conversation."(De modo geral, é considerado de mau tom usar o viva-voz em público. Seja numa ligação comum, chamada de vídeo ou pelo smartwatch, use fones de ouvido ou deixe para depois. No entanto, os fones só resolvem metade do problema, já que as pessoas ainda têm que ouvir o seu lado da conversa.)
🔎 Expressões e estruturas importantes:
🔹It’s generally considered bad form → “É considerado de mau tom”.
🔹"bad form" é expressão idiomática que significa “falta de educação”, “má conduta social”, “indelicadeza”.
🔹to use speakerphone in public → “usar o viva-voz em público”. speakerphone = função de viva-voz.
🔹Whether it’s a regular call, video call or smartwatch call → “Seja numa ligação comum, chamada de vídeo ou pelo smartwatch”. Estrutura de alternância (whether... or...) indicando equivalência entre as opções.
🔹use headphones or save it for later → “use fones de ouvido ou deixe para depois”
🔹"save it for later" = “deixar para outra hora”.
🔹Headphones only solve half of the problem → “os fones só resolvem metade do problema”. Estrutura comparativa/limitativa (only half).
🔹as people still have to hear your side of the conversation → “já que as pessoas ainda têm que ouvir o seu lado da conversa”
🔹your side of the conversation = “a sua parte da conversa”.
B) ❌strangers could interfere in the discussion.
C) ❌the speaker might be in danger, revealing too much.
D) ❌the caller might become the object of memes.
80. When calling a person who does not answer, the
suggestion presented in the text is that the caller
A) keep calling again and again.
B) immediately send text messages.
C) send a text message when the matter is urgent.
D) send an email or voice mail.
💡 GABARITO 🄲
When calling a person who does not answer, the suggestion presented in the text is that the caller
A) ❌keep calling again and again.
B) ❌immediately send text messages.
C) ✅send a text message when the matter is urgent.
D) ❌send an email or voice mail.
81. As to the question of choosing the appropriate form to
communicate with someone, the author states that things
like arguments and personal matters, on one side, and plans
and facts, on the other side, require, respectively,
A) phone calls and voice mail.
B) phone calls and text messages.
C) text messages and phone calls.
D) text messages and video calls.
💡 GABARITO 🄱
As to the question of choosing the appropriate form to communicate with someone, the author states that things like arguments and personal matters, on one side, and plans and facts, on the other side, require, respectively,
A) ❌phone calls and voice mail.
B) ✅phone calls and text messages.
C) ❌text messages and phone calls.
D) ❌text messages and video calls.
82. It is stated in the text that the way people make calls
has gone through great changes with the evolution of
technology. In relation to calls from one country to another,
one aspect that is highlighted is how different it has become
in terms of
A) speed.
B) price.
C) sound.
D) image.
💡 GABARITO 🄱
It is stated in the text that the way people make calls has gone through great changes with the evolution of technology. In relation to calls from one country to another, one aspect that is highlighted is how different it has become in terms of
A) ❌speed.
B) ✅price.
C) ❌sound.
D) ❌image.
83. Besides talking to an expert on etiquette, the author
mentions that other groups of individuals provided
information for the writing of the guiding tips presented in
the text, who were
A) some world-renowned journalists.
B) information technology professionals.
C) people from diverse social classes.
D) people from all different age groups.
💡 GABARITO 🄳
Besides talking to an expert on etiquette, the author mentions that other groups of individuals provided information for the writing of the guiding tips presented in the text, who were
A) ❌some world-renowned journalists.
B) ❌information technology professionals.
C) ❌people from diverse social classes.
D) ✅people from all different age groups.
84. As to the rapid changes in the implicit rules/norms of
phone communication, some people may feel bewildered
and misunderstood, and this frequently happens when there
is a
A) generation gap.
B) diverse level of schooling.
C) social class distinction.
D) racial intermingling.
💡 GABARITO 🄰
As to the rapid changes in the implicit rules/norms of phone communication, some people may feel bewildered and misunderstood, and this frequently happens when there is a
A) ✅generation gap.
B) ❌diverse level of schooling.
C) ❌social class distinction.
D) ❌racial intermingling.
85. The author argues that among all forms of phone
communication, the one that can be a frequent cause of
embarrassment to the individuals involved is
A) public voice messages.
B) late night voice messages.
C) out of the blue phone calls.
D) unexpected video calls.
💡 GABARITO 🄳
The author argues that among all forms of phone communication, the one that can be a frequent cause of embarrassment to the individuals involved is
A) ❌public voice messages.
B) ❌late night voice messages.
C) ❌out of the blue phone calls.
D) ✅unexpected video calls.
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